Privacy · Last reviewed June 2026
Your information stays between us.
You may be telling us about the worst financial experience of your life. Here is exactly what happens to what you share — written to be read, not to cover ourselves.
The short version
- The intake form is an email relay: what you write is delivered to our mailbox and is not stored in any website database.
- No marketing lists, no resale of data, no advertising trackers. Our analytics are cookieless.
- Consultations and email run on Microsoft 365; payments, when offered, are processed by Stripe — your card details never touch this site.
- You can ask us at any time what we hold about you, and ask us to correct or delete it (your ARCO rights).
Who is responsible for your data
Riviera Maya Law (working name; the responsible party's full legal name and domicile will appear here before launch — VERIFY) is the data controller (responsable) under Mexico's Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP).
What we collect, and why
Only what you choose to send: your name, contact details, where the property is, and your description of what happened. We use it for exactly one purpose: assessing your situation and replying to you. Legal matters that proceed are governed by a written engagement letter, which has its own confidentiality terms.
The services that process data for us
- Cloudflare — serves this site and screens the form for abuse (Turnstile).
- Resend — delivers form submissions to our mailbox.
- Microsoft 365 — our email, calendar, and the Bookings/Teams scheduling and video tools.
- Stripe — payment processing, when a payment is made. Card data goes to Stripe directly, never to us or this site.
Each processes data only to provide its service to us. We do not sell or share your information for marketing.
Your rights (ARCO)
Under the LFPDPPP you may request Access, Rectification, Cancellation, or Opposition regarding your personal data. Write to hello@rivieramaya.law and we will respond within the statutory period.
Changes
If this policy changes, the date at the top changes with it. Significant changes will be noted plainly, not buried.